Website Terms of Use

Welcome to www.nume.com.au, a website operated by LYTHIA PTY LTD, registered in VIC, Australia (ABN 37 665 181 242). Before using the Website, please carefully read through our terms of use outlined below. You agree to these terms upon entering and using the Website. You should immediately cease using or accessing the Website if you did not intend being bound to these terms.

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Definitions

• Website/Site: Refers to www.nume.com.au including any links, files, documents, pages, Content or other electronic items that are accessible by using the Website or that are otherwise available on the anume.com.au domain.
• We/Us/Our: Refers to LYTHIA PTY LTD (ABN 37 665 181 242).
• You/Your: Refers to the user of the Website both in any personal capacity together with any other capacity, whether as agent, director, employee, representative or otherwise.
• Content: Includes but is not limited to all text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code, etc., available on the website.

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1. Acceptance of Terms

By accessing or using the Website, you agree to be bound by these terms. If you disagree with any part of the terms, then you must immediately cease using or accessing the Website. We encourage you to review the terms periodically for any changes.

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2. Contact Information

For any inquiries or assistance, you may contact us at:

• Email: support@anume.com.au
• Office Address: Suite 911, 17 High Street, Berwick, VIC, 3806, Australia
• Phone: (03) 9970 5191

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3. Amendments to Terms

We reserve the right, at our sole discretion, to modify or replace these terms at any time. Each time you use or access the Website, you are agreeing to the terms that apply at that point in time.

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4. Access and Availability

Access to the Website is provided free of charge. While we strive to ensure the Website is available 24/7, we do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue, or change all or any part of the Website for operational reasons. We will try to give users reasonable notice of any suspension or withdrawal.

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5. Privacy and Cookies

Your privacy is of utmost importance to us. When you use the Website, the collection, usage, and management of your personal data are guided by our strict privacy and cookies policies.

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Privacy Policy

Our Privacy Policy provides detailed information on how we handle and protect your personal data while you're using the Website. It outlines the types of data we collect, the purposes for which we use it, and the measures we have in place to safeguard your privacy. We encourage you to review our Privacy Policy to understand our practices and to be informed about your rights and choices regarding your personal data.

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Cookie Policy

We use cookies to enhance your experience on the Website. A cookie is a small text file stored on your device, which helps us in:

• Identifying specific machines to collect aggregate information on how visitors experience the Website, which assists us in improving the site to better suit user requirements.
• Displaying ads based on your prior visits to the Website through the engagement of third-party vendors. These vendors might also analyse data to help us optimise our advertising campaigns.

While cookies enable the recognition of your device, they do not store personal information about you as an individual. You have the choice to manage your cookie preferences through your browser’s settings.

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6. User Responsibilities

As a user of the Website, you have the responsibility to:

• Ensure that everyone accessing the Website through your internet connection is aware of these terms, and complies with them along with any other applicable policies and notices issued by the Website;
• Use the Website in accordance with all applicable laws and regulations;
• Maintain the confidentiality of any account information, user IDs, and passwords, and to notify us immediately of any unauthorised use or security breach.

You must not:

• Use the Website to the competitive advantage or disadvantage of us;
• Use the Website to harm, abuse, harass, stalk, threaten, or otherwise offend others;
• Interfere with, disrupt, or create an undue burden on the Website;
• Upload, post, transmit, or otherwise make available any material that:

• Is not your original work, or may infringe on the intellectual property or other rights of another person;
• Is defamatory, obscene, offensive, threatening, abusive, pornographic, vulgar, profane, indecent, or otherwise unlawful;
• Includes an image or personal information of another person without their consent;
• Is false, misleading, or deceptive;
• Contains large amounts of untargeted, unwanted, or repetitive content;
• Contains financial, legal, or other professional advice.

In the event of a breach of these responsibilities:

• We reserve the right to block or suspend any user of the Website, and to modify or remove any material uploaded, posted, transmitted, or otherwise made available on the Website by any user, without notice;
• You agree to indemnify us and our officers, employees, agents, contractors, suppliers, and licensors from any liability, loss, or damages arising from the breach of these terms or any other wrongful conduct in relation to the subject matter of these terms.

To report any violation of these responsibilities, please contact us at support@anume.com.au.

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7. Intellectual Property

Ownership and Rights

All materials presented on the Website, including, but not limited to all Content, are owned by us or the respective content creators and are protected by international copyright laws, trademark laws, and other intellectual property rights. All rights are reserved.

The "NUME" name, the "NUME" logo, and any other trademarks, service marks, and trade names used on the site are trademarks and may not be used without our explicit written permission.

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Usage

You are permitted to use the content available on the Website for personal, non-commercial purposes only. Any other use, including the reproduction, modification, distribution, transmission, display, or performance of the Content is strictly prohibited unless granted written authorization by us.

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Third-party Trademarks

Any trademarks, logos, and service marks displayed on the Website that are not our property are the trademarks and service marks of their respective owners. These third-party trademarks and service marks are used solely to identify and describe third-party products and services and their use does not imply endorsement or affiliation with the respective third-party owners. We do not claim any rights over third-party trademarks, and all rights are reserved to their respective owners.

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Legal Remedies

Infringing upon our intellectual property rights may result in severe civil and criminal penalties. We reserve the right to take legal action against individuals or entities who violate our intellectual property rights, to protect our interests.

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8. User Account and Security

Registration, Account Creation and Data Submission

To fully leverage the benefits and features offered on our Website, including personalised plans and support, we encourage you to create a user account. Account creation is a straightforward process designed to provide you with a secure and customised experience. This process may include submitting an assessment or form that helps us understand your unique health needs, thereby allowing us to tailor our services accordingly.

By creating an account and submitting any form or assessment, you consent to provide accurate, current, and complete information about yourself as prompted by the registration and assessment processes. This information may include, but is not limited to, your name, age, contact details, and specific health-related information critical for creating your personalised plan.

Upon submitting your information and creating an account, you acknowledge and agree that:

• Data Usage: The information you provide will be used to create a personalised user profile that aids in the delivery of our services. Your data is captured and managed with the utmost care, bound by the strict terms of our Privacy Policy.
• Account Security: You are responsible for maintaining the confidentiality of your account details, including your password, and for all activities that occur under your account. We implement robust security measures to protect your account information but rely on you to ensure that your login credentials are kept secure.
• Information Accuracy: Keeping your information accurate and up-to-date is crucial. An accurate profile helps us provide you with the best possible care and support. You agree to promptly update your account information to reflect any changes to ensure continuous accuracy.

Your decision to create an account and submit personal data signifies your acceptance of these terms and our overarching Privacy Policy. It's a step towards a more personalised and effective experience on our platform, ensuring that the services and support we offer align closely with your health goals and needs.

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Account Security

We prioritise your security and encourage you to create strong passwords for your account. Keep your user ID and password confidential to prevent unauthorised access. In the unfortunate event that you suspect any unauthorised usage or breach of your account, promptly notify us at support@anume.com.au so we can assist you in securing your account.

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Personal Information and Privacy

Your trust is our asset, and we are committed to safeguarding your personal and sensitive health information diligently. We handle your data with utmost confidentiality and in accordance with our Privacy Policy. It is your responsibility to review and understand our policy, keeping yourself informed of how we manage your data.

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Communication with Your Healthcare Provider

While utilising our services, if you feel the need to share any information with your regular healthcare provider, we recommend keeping them informed of the programs or advice you receive through our platform. Communicate openly with your healthcare provider to ensure a comprehensive care approach.

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Account Closure

We respect your choices and provide you the freedom to close your account at any time. If you decide to end your journey with us, send a request to support@anume.com.au for account closure. We are here to assist you with a smooth transition.

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Subscription Preferences

Stay in control of the communications you receive from us. If at any point you wish to opt out of our informational alerts or newsletters, you will find easy-to-use unsubscribe options in our communications.

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9. Content Standards

When you upload, submit, or otherwise provide any content to the Website, such content must adhere to the standards outlined herein.

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User Obligations

Users must ensure that their content:

• Is accurate and not misleading;
• Does not promote hate speech, discrimination, or violence against individuals or groups based on attributes such as race, ethnicity, national origin, religion, disability, gender, age, veteran status, sexual orientation, or gender identity;
• Is free of adult content, explicit violence, or offensive material;
• Is not in violation of any laws, regulations, or third-party rights, including copyright, trademark, privacy, and publicity rights;
• Does not involve fraudulent activities or impersonating others;
• Does not include personal, sensitive, or confidential information unless necessary and with the necessary consents.

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Our Rights

By uploading content to the Website, you grant us a non-exclusive, royalty-free, irrevocable licence to use, reproduce, adapt, publish, translate, distribute, and display the content across any media. This includes the right to sublicense these rights and to bring actions for infringements of these rights. However, we commit to maintaining the confidentiality of any personal or sensitive information shared for the purpose of utilising our services, in line with our Privacy Policy.

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Liability

Users bear liability for any breach of these content standards. We reserve the right, but not the obligation, to monitor and review content submitted to the Website to ensure compliance with these standards. In the case of any violation, we may take appropriate actions, including but not limited to removing the violating content and/or suspending or terminating the user's account.

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Reporting

If you encounter content that violates these standards, please report it to us promptly at support@anume.com.au.

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10. Program Enrollment and Commitment

Agreement and Responsibilities

Enrolling in our program signifies your commitment to your wellness journey and an agreement to engage with our services under the following conditions:

• Accurate Information: You agree to provide honest, accurate, and complete information about your health, lifestyle, and any other relevant details during the enrolment process. The success of your personalised plan relies on the accuracy of the information you provide. If consulting with an external licensed practitioner, it is your responsibility to ensure they are fully informed about your current circumstances.
• Adherence to Plans: You commit to actively participating in your wellness program by following the strategies and guidance provided by our wellness consultants. If an external practitioner prescribes specific interventions (e.g., medications), it is your responsibility to follow their professional advice and communicate any concerns directly to them. Nume facilitates access to personalised wellness support and tools but does not manage or oversee medical prescriptions by external practitioners.
• Acknowledgment of Potential Side Effects: You understand that personalised programs may involve recommendations or strategies based on your individual circumstances, including any input from external licensed practitioners. If medications are recommended or prescribed by a licensed practitioner, potential risks, side effects, or outcomes should be discussed with them directly. Nume is not responsible for clinical decisions or outcomes but remains available to support your broader wellness journey.
• Compliance with Terms and Conditions: You agree to abide by all terms, conditions, and policies outlined during the enrolment process and any that are communicated to you thereafter. This includes adherence to our Website Terms of Use, Privacy Policy, User Account, Shipping, Returns, and Cancellations Policy, and any program-specific rules or guidelines.

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11. Linking to Our Site and Third-Party Content

Linking to Our Site

You are allowed to link to our homepage, provided that the linking:

• Is done in a fair and legal manner;
• Does not damage or take advantage of our reputation;
• Does not imply any form of association, endorsement, or approval on our part where none exists;
• Is not carried out in a misleading, derogatory, or otherwise offensive manner.

We reserve the right to withdraw linking permission without notice if we believe it does not adhere to the above criteria.

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Framing or Mirroring

Any framing or mirroring of the Website is prohibited without prior written authorisation. Contact us directly at support@anume.com.au for any inquiries or to request permission.

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Third-Party Content

Our site may contain links to or display content from third parties (“Third-Party Content”), including links to websites operated by other organisations and individuals (“Third-Party Websites”). Such Third-Party Content and Third-Party Websites are not under our control. We:

• Do not endorse, approve, or make any warranty or claim regarding Third-Party Content or Third-Party Websites;
• Are not responsible for the products, services, or information available on any Third-Party Website;
• Do not vouch for the owner or operator of a Third-Party Website or their conduct.

Your use or reliance upon Third-Party Content or Third-Party Websites is at your sole risk. We encourage you to be cautious and to read the terms and privacy policy of any Third-Party Website that you visit.

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12. Disclaimers

The content on the Website is presented for general informational purposes only and does not constitute professional advice. While we strive to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the Website or the information contained on the Website for any purpose.

We strongly advise that you seek professional guidance before relying on any information found on the Website for making personal, medical, legal, or financial decisions. We disclaim any liability arising from any reliance placed on such materials by you or anyone who may be informed of any of its contents.

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13. Liability

To the extent permitted by law, we shall not be liable for any direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other torts, arising out of or in connection with the use or inability to use the Website or reliance on any content displayed on the Website.

We are not responsible for any losses arising from your inability to access or use the Website or reliance on the content of our site, except where mandated by law. This includes liability for actions or inactions of third parties who may be mentioned or involved in the provision of services or content through our site.

By using the Website, you agree to indemnify us, our affiliates, officers, directors, and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Website.

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14. Governing Law

These terms are governed by the laws of Victoria, Australia, with non-exclusive jurisdiction granted to the courts in Victoria.

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15. Support, Feedback and Complaints

Our commitment is to make your experience seamless and enriching. For any inquiries, support needs, or feedback, our team is ready to assist.

Contact Support

• Email: support@anume.com.au
• Phone: (03) 9970 5191

We provide prompt, empathetic support tailored to your needs. Whether it's guidance, questions, or concerns, we're just an email or call away, ensuring you feel supported throughout your journey with us.